Privacy Policy

Welcome to the Privacy Policy page of DIGITALPOLA.COM, Sri Lanka's premier multi-vendor marketplace operated by VDR Internationals (Pvt) Ltd. We value your privacy and are committed to protecting your personal information. Please read this policy carefully to understand how we collect, use, and safeguard your information when you interact with our platform.

1. Collection of Personal Information

We collect personal information to provide you with a seamless and secure experience. Information we may collect includes:

• Account Information: Name, email address, phone number, shipping address, and payment details when you create an account or make a purchase.
• Transaction Details: Order history, payment transactions, and communications related to purchases.
• Communication Data: Information you provide when contacting our support team or participating in promotions.
• Technical Information: IP address, browser type, device information, and usage data through cookies and other tracking technologies.

2. Use of Personal Information

We use your personal information to:

• Provide Services: Process transactions, deliver orders, manage your account, and offer customer support.
• Improve User Experience: Personalize content, analyze website usage, and enhance platform performance.
• Marketing & Promotions: Send promotional offers, newsletters, and updates. You can opt-out of marketing communications at any time.
• Legal Compliance: Fulfill legal obligations, enforce our terms, and protect the rights, safety, and property of DIGITALPOLA.COM and its users.

3. Disclosure of Personal Information

We may share your personal information in the following situations:

• With Service Providers: Third-party vendors who assist with payment processing, shipping, marketing, and IT support.
• With Other Users: To facilitate transactions between buyers and sellers on our platform.
• Legal Requirements: To law enforcement, regulatory bodies, or legal authorities if required by law or to protect our legal interests.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition.

4. Security of Personal Information

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

• Data Encryption: Secure encryption protocols for sensitive data during transmission and storage.
• Secure Servers: Regular security audits and server protections to prevent unauthorized access.
• Access Control: Restricted access to personal information to authorized personnel only.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on DIGITALPOLA.COM:

• Purpose: Cookies help us remember your preferences, analyze site traffic, and offer personalized content.
• Managing Cookies: You can manage or disable cookies through your browser settings. However, disabling cookies may limit some functionalities of the website.

6. Your Rights and Choices

You have the right to:

• Access and Update: Review, correct, or update your personal information in your account settings.
• Data Deletion: Request the deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications by following the opt-out instructions in our emails.

7. Children's Privacy

DIGITALPOLA.COM is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have unintentionally collected data from a minor, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Notification: Changes will be posted on this page with an updated “Last Modified” date.
• Review: We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Email: [Insert support email]
• Phone: [Insert support number]
• Address: [Insert company address]

By using DIGITALPOLA.COM, you agree to the terms outlined in this Privacy Policy.