Terms & Conditions

Welcome to DIGITALPOLA.COM, operated by VDR Internationals Pvt Ltd, Sri Lanka’s leading multi-vendor marketplace designed to connect buyers and sellers in a secure, seamless environment. By accessing or using our website, you agree to abide by the following terms and conditions.

1. Introduction

These Terms & Conditions govern your use of DIGITALPOLA.COM. By registering an account, browsing, or making a purchase, you acknowledge that you have read, understood, and agreed to these terms.

2. About Us

DIGITALPOLA.COM is managed by VDR Internationals Pvt Ltd, a registered company in Sri Lanka. Our platform allows individuals and businesses to create online stores, list products, and sell to customers across Sri Lanka and beyond.

3. User Registration

• To access certain features of our platform, you must create an account with accurate, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.
• We reserve the right to suspend or terminate accounts that violate our policies or provide false information.

4. Vendor Responsibilities

• Vendors must ensure that all listed products meet legal requirements and quality standards.
• Product descriptions, prices, and images must be accurate, clear, and regularly updated.
• The sale of counterfeit, illegal, or restricted items is strictly prohibited.
• Vendors are solely responsible for order fulfillment, packaging, and shipping.

5. Product Listings

• All products listed must comply with our marketplace guidelines.
• Listings that misrepresent products, infringe on intellectual property rights, or violate local laws will be removed without prior notice.
• Vendors must clearly state product details, including price, availability, shipping fees, and return policies.

6. Orders and Payments

• When a customer places an order, vendors are required to process and ship the product within the agreed timeframe.
• Payments are securely processed through our platform. Any disputes related to transactions will be handled according to our dispute resolution policy.

7. Return & Refund Policy

• Customers may request returns or refunds in accordance with the return policy specified by each vendor.
• Vendors are responsible for addressing return requests, processing refunds, and resolving disputes with customers promptly.

8. Prohibited Activities

You agree not to:

• Use the website for any unlawful or fraudulent purposes.
• Post or distribute harmful, offensive, or misleading content.
• Infringe on the intellectual property rights of others.
• Attempt to compromise the security or functionality of our platform.

9. Limitation of Liability

VDR Internationals Pvt Ltd is not liable for any direct, indirect, incidental, or consequential damages arising from the use of DIGITALPOLA.COM, including product-related issues, vendor misconduct, or third-party activities.

10. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the platform after changes constitute your acceptance of the revised terms.

11. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes will be subject to the exclusive jurisdiction of Sri Lankan courts.