Return Policy

Welcome to the Return Policy page of DIGITALPOLA.COM, Sri Lanka's premier multi-vendor marketplace operated by VDR Internationals (Pvt) Ltd. We strive to ensure that you are completely satisfied with your purchase. However, if you need to return a product, please review the following guidelines carefully.

1. Eligibility for Returns

• Products purchased on DIGITALPOLA.COM can be returned within 7 days of delivery.
• Items must be unused, undamaged, and returned in their original packaging with all tags, labels, and accessories intact.
• Products must include proof of purchase (invoice or receipt) to be eligible for return.

2. Return Process

• To initiate a return, contact the seller directly via our platform or reach out to our customer support team.
• Provide the order ID, proof of purchase, and the reason for the return.
• The seller will review your request and provide instructions on how to proceed, including the return address.
• After the returned product is received and inspected, the seller will confirm if it meets the return criteria.

3. Refunds

• Refunds will be processed once the returned item has been inspected and approved.
• Refunds will be issued to the original payment method used at checkout.
• It may take up to 10–14 business days for the refund to reflect in your account, depending on your payment provider.
• In cases where the return is due to a defective or incorrect item, the refund will include the original shipping cost.

4. Exchanges

• Exchanges are subject to the seller’s discretion and product availability.
• If you prefer an exchange instead of a refund, contact the seller directly to discuss the available options.
• For defective or damaged items, exchanges may be offered without additional charges.

5. Non-Returnable Items

The following items are non-returnable:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)
• Custom-made or personalized products
• Items marked as “final sale” or “non-returnable” at the time of purchase
• Downloadable digital products

6. Shipping Costs for Returns

• Return shipping costs are the responsibility of the buyer unless the item is defective, damaged, or incorrect.
• In cases of damaged or faulty products, the seller will cover the return shipping charges.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

7. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

• Notify us within 48 hours of delivery.
• Provide clear photos of the damaged product and packaging.
• We will coordinate with the seller to arrange a replacement, refund, or repair, depending on the situation.

8. Contact Us

For any questions or assistance with returns, please contact our customer support team:

• Email: support@digitalpola.com
• Live Chat: Available on www.digitalpola.com

By purchasing from DIGITALPOLA.COM, you agree to this return policy. We are committed to providing the best possible service to ensure your satisfaction.